Contact Us

Pet Owners

If you would like to find out more about having your pet microchipped with Tracer Advance, please speak to your local Tracer Advance Veterinary Practice - you can find your local practice by using our Vet Practice Locator

To update your registered contact details on the Petlog database or for any matters relating to lost and found pets, please contact the Petlog helpline on 01296 336 579 or email

For all enquiries relating to Petplan Insurance, please call Petplan on 0800 316 1466

Technical Enquiries

For any technical product enquiries, please call Bayer Technical Services on 0118 206 3000 or e-mail animal.health@bayer.com

Orders

For Vet Practices ONLY to order Tracer Advance, please call your local Bayer Territory Manager or contact a member of the Bayer Orders Team on 0118 206 3000

Marketing Support

For Vet Practices ONLY to order Tracer Advance, please call your local Bayer Territory Manager or go to www.vetcenter.bayer.co.uk. If you do not already have an account, please click ‘Request an Account’ to register.

Scanner Servicing

For all scanner servicing enquiries, please email

For any other enquiries, please do get in touch at